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Frequently Asked Questions
Read answers to Frequently Asked Questions about your FreeShipping.com membership.
1-800-869-5597
General Membership
10% Cash Back
Coupons
Shipping Rebates
Return Shipping Rebates
Price Protection Rebates
What is FreeShipping.com?
Why should I join FreeShipping.com?
What is a FreeShipping.com rebate?
Is FreeShipping.com safe to use?
How do I join FreeShipping.com?
What does a FreeShipping.com membership include?
How much does a FreeShipping.com membership cost?
What are FreeShipping.com’s payout methods—and how do I choose?
Who should I contact if I need help?
How do I cancel my FreeShipping.com membership?
What is FREESHIPPING.COM on my credit/debit card statement?
Where do I send my rebate documentation?
How does FreeShipping.com compare to Amazon Prime?
How does FreeShipping.com compare to Rakuten?
Why Haven’t I Received My Introductory Offer?
How do I get cash back with FreeShipping.com?
How does the 10% Cash Back benefit work?
How does earning 10% Cash Back help me save?
How do I qualify for 10% Cash Back?
Why doesn’t my purchase qualify for 10% Cash Back?
How is the 10% Cash Back amount calculated?
When do I receive my cash back earnings?
What do the terms “Pending”, “Paid”, and “Declined” mean?
What do the red markups in my Savings Center mean?
Why do some retailers not have coupons?
Are there any restrictions for using coupons?
What are Shipping Rebates?
What is Free Shipping?
How do Shipping Rebates work?
How do I get free shipping?
How many retailers are on FreeShipping.com?
How do I find retailers with free shipping offers?
Why don’t I get free shipping at checkout?
Is there a deadline for my Shipping Rebate claims?
When do I receive my Shipping Rebates?
What do I need to send with my Shipping Rebate claims?
What are Return Shipping Rebates?
How do I claim Return Shipping Rebates?
Is there a deadline for my Return Shipping Rebate claims?
When do I receive my Return Shipping Rebates?
What do Return Shipping Rebates cover?
What is Price Protection?
Do I need to register my purchases for Price Protection?
Which items are covered by Price Protection?
Is there a deadline for my Price Protection Rebate claims?
How do I claim Price Protection Rebates?
When do I receive my Price Protection Rebates?
What is Free Return Shipping via FedEx Ground®?
How do I save with Free Return Shipping?
Is there a deadline for saving with Free Return Shipping?
Which retailers are eligible for Free Return Shipping?
When will my return shipment arrive at its destination?
How can I track my shipment status?
General Membership
What is FreeShipping.com?
Why should I join FreeShipping.com?
What is a FreeShipping.com rebate?
Is FreeShipping.com safe to use?
How do I join FreeShipping.com?
What does a FreeShipping.com membership include?
How much does a FreeShipping.com membership cost?
What are FreeShipping.com’s payout methods—and how do I choose?
Who should I contact if I need help?
How do I cancel my FreeShipping.com membership?
How do I sign up for an introductory trial?
What is FREESHIPPING.COM on my credit/debit card statement?
Where do I send my rebate documentation?
How does FreeShipping.com compare to Amazon Prime?
How does FreeShipping.com compare to Rakuten?
Can I use FreeShipping.com to save on business purchases?
10% Cash Back
How do I get cash back with FreeShipping.com?
How does the 10% Cash Back benefit work?
How does earning 10% Cash Back help me save?
Why doesn’t my purchase qualify for 10% Cash Back?
How is the 10% Cash Back amount calculated?
When do I receive my cash back earnings?
What do the terms “Pending”, “Paid”, and “Declined” mean?
What do the red markups in my Savings Center mean?
Do the retailers on FreeShipping.com change?
Why Didn’t I Earn Cash Back on my Purchase?
Local Cash Back
What is Local Cash Back?
How do I earn Local Cash Back?
Where can I earn Local Cash Back?
Does it cost money to use Local Cash Back?
How much do I earn from each Local Cash Back purchase?
When will I receive my Local Cash Back earnings?
Why is my Savings Center missing a Local Cash Back purchase?
Why can’t I link my card to Local Cash Back?
Will my card link automatically if its already used for billing?
Coupons
Why do some retailers not have coupons?
Are there any restrictions for using coupons?
Shipping Rebates
What are Shipping Rebates?
What is Free Shipping?
How do Shipping Rebates work?
How do I get free shipping?
How many retailers are on FreeShipping.com?
How do I find retailers with free shipping offers?
Why don’t I get free shipping at checkout?
Is there a deadline for my Shipping Rebate claims?
When do I receive my Shipping Rebates?
What do I need to send with my Shipping Rebate claims?
Return Shipping Rebates
What are Return Shipping Rebates?
How do I claim Return Shipping Rebates?
Is there a deadline for my Return Shipping Rebate claims?
When do I receive my Return Shipping Rebates?
What do Return Shipping Rebates cover?
Price Protection Rebates
What is Price Protection?
Do I need to register my purchases for Price Protection?
Which items are covered by Price Protection?
Is there a deadline for my Price Protection Rebate claims?
How do I claim Price Protection Rebates?
When do I receive my Price Protection Rebates?
Free Return Shipping via FedEx Ground®
What is Free Return Shipping via FedEx Ground®?
How do I save with Free Return Shipping?
Is there a deadline for saving with Free Return Shipping?
Which retailers are eligible for Free Return Shipping?
When will my return shipment arrive at its destination?
How can I track my shipment status?
1-800-869-5597
Questions? Call
1-800-869-5597
